Working Surfacelink · 25 Sep · 02
02
Two figures seen from behind, the backs of their heads showing, stand at a large pinboard of sketches, where one drops a crumpled sheet into a wire wastepaper basket and the other smooths out sheets taken from the basket and pins them in a separate column at the edge of the board, the whole scene drawn with wide empty margins on every side.
Product Talk

Trash Can Tracking — All Things Product Podcast with Teresa Torres and Petra Wille

Teresa Torres and Petra Wille · 22 September 2026

Company story · rituals · decisions · Decision records

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Takeaway

On the podcast All Things Product, Petra Wille proposes that teams keep a visible record of rejected problems and solutions; an empty record of rejected solutions means nobody compared options.

Summary

Product teams track the work they ship, but the work they decide not to pursue usually leaves no trace. Petra Wille and Teresa Torres, who host the podcast All Things Product, discuss Wille's answer: a trash can drawn on the team's planning boards. Each customer problem or solution the team rejects goes in the can, so rejected work is tracked as carefully as delivered work.

Key points
  • The show notes call an empty can of rejected solutions a clear warning sign, because it means the team is not comparing several options before choosing one.
  • An empty can of rejected problems can mean a shortage of new ideas, a command-and-control culture, or a strong strategy that filters problems out as intended.
  • The can also settles problems the team has already decided to drop but that others in the company keep raising again.
  • The full transcript is for paying subscribers. This account comes from the open show notes.
Implication

A team can show a reviewer that it compared options by keeping the rejected ones in view beside the chosen one. Using the record this way in a design review is an inference and is not the hosts' claim.

Suggested actions
Product

Keep a visible list on the team's planning board of each customer problem the team chose not to solve and each solution it rejected.

Design

Show the design options rejected during discovery beside the option carried forward, so that a reviewer can see that alternatives were compared.

Derived by Working Surface from the article. Source line: An empty solution-discovery trash can is a clear red flag: it means the team isn't comparing and contrasting multiple options.

Source issue

25 September 2026: the defaults, the rejected options and the material an AI can reach decide results before anyone chooses.